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Scalable Real-time System Monitoring and Alerting Platform for eCommerce Retail
  1. case
  2. Scalable Real-time System Monitoring and Alerting Platform for eCommerce Retail

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Scalable Real-time System Monitoring and Alerting Platform for eCommerce Retail

digiteum.com
eCommerce
Retail
Printing Services

Holiday Season System Overload and Revenue Loss

Printique experiences extreme online traffic increases (150-200%) during peak seasons, leading to potential system overload, website slowdowns, order processing failures, and ultimately, revenue loss. The existing system lacks robust real-time monitoring and proactive alerting capabilities to prevent these issues.

About the Client

Printique is a leading US photo printing laboratory offering a wide range of digital photo printing services including calendars, cards, photo books, wall decor, and prints. They experience significant seasonal traffic spikes, particularly during the holiday season.

Project Goals

  • Implement a scalable real-time system monitoring and control solution.
  • Ensure system stability and performance during peak traffic periods.
  • Minimize website slowdowns and order processing failures.
  • Provide proactive alerts for potential system issues.
  • Enable data-driven decision-making regarding system optimization.

Functional Requirements

  • Real-time monitoring of website traffic, backend load, and order processing.
  • Performance dashboards with customizable graphs and charts.
  • Alerting system with configurable thresholds and notification channels (e.g., email, SMS).
  • Historical data analysis and reporting.
  • Role-based access control (admin and readonly).
  • Log analysis and failed operation detection.

Preferred Technologies

Elastic Stack (Elasticsearch, Logstash, Kibana)
Big Data processing
Real-time data visualization

Required Integrations

  • Website Analytics Platform (e.g., Google Analytics)
  • Order Management System
  • Printing System

Non-Functional Requirements

  • Scalability to handle peak traffic volumes.
  • High availability and fault tolerance.
  • Data security and privacy.
  • Performance: Low latency for real-time monitoring.

Expected Business Impact

Implementing this solution will ensure Printique can handle peak traffic without performance degradation, preventing revenue loss and maintaining customer satisfaction. Data-driven insights will enable proactive system optimization and informed business decisions, leading to increased efficiency and growth during critical sales periods. The solution will guarantee failproof system performance and quality control.

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