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Scalable E-commerce Platform Modernization for Logistics Optimization

nix-united.com

eCommerce

Retail

Logistics

Scalability and Performance Limitations

The existing e-commerce platform struggles to handle increased data volume (70k+ daily requests), experiences duplicate requests between PHP and Salesforce systems, and lacks scalability to support future growth, risking operational inefficiencies and revenue loss.

About the Client

A cash-on-delivery (COD) gateway provider offering logistics and payment solutions for e-commerce businesses.

Modernization Goals

Enhance system scalability to support 70k+ daily requests
Eliminate duplicate request processing between PHP and Salesforce
Integrate Shopify for seamless invoice management
Automate performance reporting for stakeholders
Optimize codebase for long-term maintainability

Core System Capabilities

Shopify API integration for invoice synchronization
Duplicate request prevention mechanism
Salesforce data flow optimization
Automated performance report generation (Apex/Lightning)
Real-time SMS/call center engagement tools

Technology Stack

Salesforce

Laravel

PHP

Apex

Shopify API

MySQL

JavaScript

System Integrations

Salesforce Cloud
Shopify E-commerce Platform
SMS Gateway Services

Operational Requirements

Support 70k+ daily transactions with <2s response time
99.9% system availability SLA
Salesforce API rate limit compliance
Automated testing and CI/CD pipeline
Role-based access control (RBAC)

Business Outcomes

Enables 300% increased transaction capacity, reduces operational errors by 70%, and improves merchant-customer relationships through reliable logistics tracking, positioning for $2M+ annual revenue growth in e-commerce logistics services.