Scalable Document Management System for Healthcare Service Providers

The client urgently requires an effective, scalable, and secure document management platform capable of supporting up to 50 million documents. The current manual and fragmented processes hinder timely access to critical documents such as medical records, care plans, and contractual agreements, impacting operational efficiency and compliance across multiple locations and stakeholder groups.

A large healthcare and social care organization managing multiple care facilities and service providers, requiring efficient document handling to support patient and care documentation.

• Develop a scalable document management solution capable of handling up to 50 million documents across multiple locations and clients.
• Enable healthcare staff to easily upload, organize, retrieve, attach, delete, and search for documents related to patients, care providers, and care services.
• Integrate document management seamlessly with existing care management systems to streamline workflows.
• Ensure secure access, role-based permissions, and audit trail capabilities for sensitive health and care data.
• Support future expansion and integration needs as the organization grows.

• Document uploading, attaching to specific service users or staff profiles
• Document retrieval with filtering and search capabilities
• Download and delete functionalities for authorized users
• Audit trail for document history and modifications
• Integration via APIs with existing care management systems
• Secure user authentication and role-based access control

• Existing care management platforms for seamless data flow
• Security and authentication services for user validation
• Audit and compliance systems for document tracking

• Scalable to support at least 50 million documents, with performance benchmarks ensuring rapid search and retrieval
• High availability and reliability with minimal downtime
• Strict security measures including data encryption, role-based access, and audit logging
• Compliance with healthcare data regulations and standards

The implementation is projected to optimize operational workflows, significantly reduce manual document handling, and accelerate new product and service development. The system aims to support over 2,500 locations and 1,000 clients, with a capacity to manage up to 50 million documents, thereby enhancing compliance, security, and responsiveness in healthcare service delivery.