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Sales Automation System for Telecommunications Operator

intexsoft.com

Telecommunications

Financial services

Retail

Current Sales Process Inefficiencies

The client lacks a unified system to automate sales processes across physical and digital channels, requiring integration with existing infrastructure while enabling rapid market entry for new telecom services. Multiple disjointed systems create operational complexity and manual data handling risks.

About the Client

Telecommunications company launching new mobile services with automated sales points

System Implementation Goals

Develop minimum viable product for SIM card and service registration
Automate end-to-end customer journey from order to fulfillment
Integrate with existing telecom infrastructure and payment systems
Enable omnichannel sales through web and mobile applications

Core System Capabilities

Web application for product catalog and order management
Mobile app with document scanning and QR code integration
Passport data verification through government databases
SIM/bank card issuance workflow automation
Multi-consultant collaboration with audit trail
WiFi-based point-of-sale authentication

Technology Stack Requirements

Java-based backend services

PostgreSQL and Tarantool databases

Kubernetes container orchestration

Lua scripting for Tarantool services

HJ Framework integration

System Integration Needs

Ministry of Internal Affairs database API
Payment gateway integrations (12 methods)
Document scanning hardware SDKs
Employee management systems
Point-of-sale equipment APIs

Operational Requirements

High availability with Kubernetes clustering
Real-time document verification processing
GDPR-compliant data security measures
Scalable architecture for nationwide deployment
Audit logging with role-based access control

Expected Business Outcomes

Enables rapid market entry for new telecom services through automated sales channels, reduces manual data entry errors by 70%, improves regulatory compliance through automated document verification, and provides actionable workforce analytics for 200+ employees across multiple sales locations.