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The existing customer message management platform suffers from outdated code, poor usability, non-intuitive navigation, and lack of accessibility compliance. The system requires modernization while maintaining visual consistency with existing banking platform modules to avoid user adoption issues.
Software development company specializing in digital transformation solutions for financial institutions
The redesigned system will reduce employee message handling time by 30-40%, improve accessibility compliance for regulatory adherence, and enable faster onboarding of new staff through intuitive interface design. The modernized platform will maintain user familiarity while introducing productivity-enhancing features, resulting in measurable time savings and improved employee satisfaction.