Logo
  • Cases & Projects
  • Developers
  • Contact
Sign InSign Up

© Copyright 2025 Many.Dev. All Rights Reserved.

Product
  • Cases & Projects
  • Developers
About
  • Contact
Legal
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
Redesign of Customer Message Management System for Banking Sector
  1. case
  2. Redesign of Customer Message Management System for Banking Sector

This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Redesign of Customer Message Management System for Banking Sector

pragmaticcoders.com
Financial services
Information technology

Challenges in Legacy System Usability and Modernization

The existing customer message management platform suffers from outdated code, poor usability, non-intuitive navigation, and lack of accessibility compliance. The system requires modernization while maintaining visual consistency with existing banking platform modules to avoid user adoption issues.

About the Client

Software development company specializing in digital transformation solutions for financial institutions

Goals for System Redesign

  • Enhance usability and reduce employee learning curve
  • Meet WCAG 2.1 accessibility standards
  • Maintain visual consistency with existing banking platform modules
  • Improve backoffice efficiency through intuitive workflows
  • Create a scalable design system for future development

Core System Functionalities and Features

  • Intuitive message categorization and filtering system
  • Streamlined conversation workflow with expanded workspace
  • Role-based access control for different employee roles
  • Keyboard navigation and screen reader compatibility
  • Responsive design for multi-device access

Technology Stack Requirements

Figma (for design)
Modern frontend framework (React/Angular)
Accessibility compliance tools

System Integration Needs

  • Existing banking platform modules
  • Customer relationship management (CRM) systems
  • Authentication/authorization services

Non-Functional Requirements

  • WCAG 2.1 AA accessibility compliance
  • Support for 1000+ concurrent users
  • 99.9% system availability SLA
  • Cross-browser compatibility (Chrome, Firefox, Edge)
  • Role-based performance optimization

Expected Business Impact of the Redesign

The redesigned system will reduce employee message handling time by 30-40%, improve accessibility compliance for regulatory adherence, and enable faster onboarding of new staff through intuitive interface design. The modernized platform will maintain user familiarity while introducing productivity-enhancing features, resulting in measurable time savings and improved employee satisfaction.

More from this Company

Development of a Scalable Patient MedTech Portal for Pandemic Workplace Safety
Enhancement of API-Led Connectivity Platform with Scalable CI/CD Pipeline
Brandbooster: Social Media Integration Platform for Handcrafted Product Sales
Development of AI-Powered Cross-Platform Medical Documentation System
Development of a User-Friendly Web3 Investment Platform with Gamification and Blockchain Integration