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Redesign of Connectivity Management Platform for Enhanced UX/UI and Operational Efficiency

altkomsoftware.com

Telecommunications

Business services

Information technology

Challenges in Platform Redesign and User Experience Enhancement

The existing Connectivity Management Platform (CMP) suffered from outdated UX/UI, requiring a redesign to meet B2B client expectations and internal operational needs. Previous redesign efforts failed due to incomplete data, misaligned business requirements, and time constraints. The platform lacked intuitive workflows for SIM card management and data packet operations, leading to inefficiencies for corporate users and support teams.

About the Client

A leading telecommunications company offering landline, mobile services, data transmission, and cloud computing solutions across the Middle East.

Goals for Platform Modernization and User Experience Improvement

Implement best UX/UI practices to enhance user comfort and platform usability
Develop a scalable design system for future product development
Optimize process logic and information architecture for B2B clients and internal teams
Deliver tested mockups under tight deadlines while aligning with business requirements

Core System Functionalities for B2B and Internal Users

Intuitive SIM card purchase and management interface for B2B clients
Role-based dashboards for account managers, support teams, and product teams
Streamlined data packet management workflows
Interactive UX process maps for end-to-end operations
Consistent UI components aligned with a centralized design system

Design and Collaboration Tools

Figma

Maze

Zeplin

System Integration Needs

IoT device management systems
Cloud computing infrastructure
Customer relationship management (CRM) platforms

Performance and Scalability Expectations

High scalability to support growing B2B client base
Cross-browser and responsive design compatibility
Secure data handling for sensitive IoT operations
Fast load times for critical management workflows

Expected Business Impact of Platform Redesign

The redesigned CMP will improve user satisfaction for corporate clients and internal teams, reduce onboarding time through intuitive workflows, and enable faster development of future digital products via a standardized design system. Enhanced operational efficiency and alignment with user expectations are projected to increase client retention and streamline telecom service management.