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Redesign and Enhancement of Intelligent Payment Ecosystem for Seamless Merchant Experience

artkai.io

Financial services

Blockchain

eCommerce

Challenges in Merchant Payment Management

Existing payment portal suffers from inconsistent UI design, lack of mobile responsiveness, and a complex onboarding process requiring multiple days to complete. These issues caused low user engagement, operational inefficiencies, and hindered customer acquisition compared to competitors like Stripe.

About the Client

A vertically integrated omnichannel payments company serving 65,000+ merchants across UK and EU with solutions for online, in-store, and mobile transactions

Objectives for Payment Ecosystem Enhancement

Create a seamless cross-device user experience (desktop/mobile)
Implement a streamlined onboarding process reducing registration time from days to minutes
Establish consistent brand-aligned UI/UX design language
Enable real-time payment monitoring and management capabilities

Core System Functionalities

Progressive onboarding wizard with status tracking
Mobile-optimized payment dashboard
Role-specific registration pathways (Sole Trader vs Limited Company)
Document exchange portal for authorization
Real-time payment tracking and settlement management
Post-registration resumption capability

Technology Stack

TypeScript

React.js

Redux

Next.js

AWS

Kotlin

Swift

System Integrations

Payment gateway APIs
Identity verification services
Real-time transaction monitoring systems
Document management platforms

Non-Functional Requirements

Cross-device responsive design
High-availability architecture (99.9% uptime)
GDPR-compliant data security
Scalable cloud infrastructure
Low-latency transaction updates

Expected Business Impact

Anticipated improvements include 70% faster merchant onboarding, 40% increase in mobile user engagement, and 25% higher customer retention through enhanced UX consistency. The solution should enable merchants to process payments 3x faster while maintaining compliance with financial regulations.