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Redesign and Enhancement of Careem Pay Super App for Scalable Financial Services
  1. case
  2. Redesign and Enhancement of Careem Pay Super App for Scalable Financial Services

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Redesign and Enhancement of Careem Pay Super App for Scalable Financial Services

netguru.com
Financial services
Transportation
eCommerce

Challenges in Scaling and Modernizing Financial Services

Careem Pay required a comprehensive redesign to address usability gaps, scalability limitations, and accessibility barriers in its existing financial services platform. Key pain points included complex user flows for critical features (e.g., card management, subscriptions, bill payments), outdated KYC integration, inconsistent design language across verticals, and insufficient conversion rates for peer-to-peer transfers. The solution needed to balance rapid iteration with enterprise-grade security and compliance.

About the Client

A leading Middle Eastern super app offering ride-hailing, delivery, mass transit, and payment services, acquired by Uber in 2020 and operating across 14 countries with 48M+ users.

Strategic Goals for Platform Modernization

  • Create intuitive, scalable main screens for Pay Home and Wallet Home
  • Design complex financial workflows (withdrawals, subscription card changes, top-ups)
  • Implement accessible UI/UX compliant with global standards
  • Modernize KYC processes within app architecture
  • Develop a scalable bill payments interface for 100M+ users
  • Increase peer-to-peer transfer conversion rates through UX optimization
  • Establish and maintain the Aurora design system
  • Enable rapid iteration based on real-time user feedback

Core System Capabilities

  • Redesigned Pay Home and Wallet Home interfaces
  • Multi-channel peer-to-peer transfer system
  • Subscription management with card update capabilities
  • Custom card design functionality
  • Integrated Pay SDK for cross-vertical consistency
  • KYC-compliant onboarding workflow
  • Modular bill payments interface
  • Real-time feedback adaptation framework

Technology Stack Requirements

React Native/Flutter for cross-platform mobile development
Figma for design system implementation
AWS/GCP for scalable cloud infrastructure
GraphQL/REST APIs for service integration
Biometric authentication frameworks

Critical System Integrations

  • Banking APIs for transaction processing
  • Third-party payment gateways
  • KYC verification services (e.g., Jumio)
  • Legacy Careem service APIs
  • Analytics platforms for user behavior tracking

Operational Requirements

  • Support 10M+ concurrent users
  • End-to-end encryption for financial transactions
  • 99.99% system availability SLA
  • Cross-platform UI consistency
  • WCAG 2.1 accessibility compliance
  • Sub-200ms latency for critical operations

Anticipated Business Outcomes

The redesigned Careem Pay platform is expected to drive 30%+ increase in user engagement through improved accessibility, 25% higher conversion rates for financial transactions via optimized workflows, and 40% reduction in support tickets related to payment failures. The Aurora design system will enable 50% faster feature deployment cycles while maintaining enterprise-grade security and compliance across 14 international markets.

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