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Real-Time Telematics Data Platform for Enhanced Fleet Management and Customer Experience

grapeup.com

Automotive

Logistics

Transportation

Challenges in Fleet Management and Customer Experience

Inefficient fleet management processes, vehicle theft risks, inaccurate fuel/battery readings leading to billing discrepancies, manual diagnostic workflows, and lack of personalized customer services in connected vehicle operations

About the Client

Global car rental company seeking to optimize fleet operations and customer satisfaction through connected vehicle data

Goals for Telematics Platform Development

Reduce operational costs through accurate fuel/battery level monitoring
Automate fleet management processes using real-time telematics data
Improve vehicle recovery rates through enhanced tracking capabilities
Enhance customer experience with personalized route services

Core System Functionalities

Real-time vehicle location tracking and monitoring
Data normalization across multiple OEM systems
Theft prevention and recovery tracking system
Fuel/battery level monitoring and reporting
Integration with existing fleet management systems
Customer-facing route optimization with points of interest

Technology Stack Requirements

AWS Serverless Architecture

Apache Kinesis

AWS Lambda

Amazon S3

Amazon SQS

AWS Cloud Development Kit (CDK)

System Integration Needs

Vehicle telematics systems
Existing fleet management applications
Regional data compliance frameworks (EU/APAC)

Performance and Security Requirements

High-throughput data processing capabilities
99.9% system availability
Data encryption and compliance with regional regulations
Low-latency response times for real-time tracking

Expected Business Impact

Anticipated 8%+ increase in vehicle recovery rates, 20-30% reduction in billing discrepancies through accurate fuel monitoring, 15% improvement in fleet turnaround times, and measurable gains in customer satisfaction scores through personalized route services