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Development of a Touchless Car Rental Platform with Integrated Telematics and Insurance Services
  1. case
  2. Development of a Touchless Car Rental Platform with Integrated Telematics and Insurance Services

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Development of a Touchless Car Rental Platform with Integrated Telematics and Insurance Services

grapeup.com
Automotive
Insurance

Challenges in Delivering a Touchless Customer Experience and Integrated Fleet Management

The client needed to simplify the rental process by enabling remote vehicle access via a mobile app, manage a heterogeneous fleet of 530,000+ vehicles with varying telematics systems, and integrate insurance partnerships for seamless replacement vehicle provisioning. Legacy systems and fragmented data flows hindered operational efficiency and customer satisfaction.

About the Client

A major car rental provider focused on enhancing customer experience through digital transformation and fleet management innovation.

Key Goals for the Touchless Platform

  • Enable a fully touchless rental experience from booking to vehicle unlock
  • Centralize real-time telematics data for fleet tracking and maintenance
  • Facilitate remote collaboration with insurance partners for replacement vehicles
  • Improve stolen vehicle recovery and reduce operational costs

Core System Functionalities and Features

  • Mobile app for remote vehicle booking, pickup, and unlocking
  • Real-time telematics data integration for fleet visibility
  • Insurance case management portal for partner collaboration
  • Stolen vehicle location tracking and recovery support
  • Automated vehicle assignment based on driver preferences

Technology Stack and Architecture

AWS cloud infrastructure
Java microservices with Spring Boot
Kubernetes container orchestration
Vehicle API integration for connected car systems

Critical System Integrations

  • Third-party vehicle APIs (OEM-specific)
  • Telematics data platforms
  • Insurance partner systems (HubSpot, claims management tools)
  • Mobile app analytics (Google Analytics, HotJar)

Non-Functional Requirements

  • Scalability to handle 500,000+ vehicles
  • Real-time data processing with <500ms latency
  • Enterprise-grade security for customer and vehicle data
  • 99.9% system availability with failover mechanisms

Expected Business Outcomes

The platform will reduce rental process wait times by 70%, increase customer satisfaction scores by 30%, and enable recovery of 650+ annually misplaced vehicles. Insurance partnerships will drive 15% new business volume, while cloud-native architecture reduces IT maintenance costs by 40% through automated scaling.

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