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Real-Time Logistics Tracking Platform Development

unosquare.com

Logistics

ECommerce

Information technology

Operational Inefficiencies in Package Tracking

Manual tracking systems and fragmented communication between drivers, customers, and operations teams lead to delayed deliveries, increased operational costs, and poor customer satisfaction scores.

About the Client

A logistics and supply chain management company specializing in last-mile delivery solutions for e-commerce businesses

Key Goals for Logistics Optimization

Implement real-time package tracking capabilities
Reduce delivery time variance by 40%
Improve customer satisfaction scores by 30%
Integrate with existing ERP and fleet management systems

Core System Capabilities

GPS-based real-time vehicle tracking
Customer-facing delivery status portal
Driver mobile application with route optimization
Automated SMS/Email notifications
ERP integration for order status synchronization

Technology Stack Requirements

React Native for mobile applications

Node.js backend with GraphQL API

AWS cloud infrastructure

MongoDB geospatial database

System Integration Needs

SAP ERP integration
Google Maps API for route optimization
Twilio for SMS notifications
Stripe payment gateway for COD tracking

Performance and Security Standards

99.9% system availability SLA
Support for 10,000 concurrent users
End-to-end data encryption
Response time under 500ms for tracking updates

Projected Business Outcomes

Implementation of the real-time tracking platform is expected to reduce operational costs by $2.5M annually through improved route efficiency, decrease customer complaints by 60%, and enable dynamic rerouting capabilities during unexpected delays.