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Real-Time Call Monitoring and Analytics Platform for Cross-Industry Efficiency Optimization

darly solutions

Telecommunications

Healthcare

Information technology

Challenges in Real-Time Call Data Management and Cross-Industry Usability

Businesses across industries struggle with manual call triage, lack of actionable analytics, and inefficient call center operations. Existing solutions fail to provide seamless real-time data visualization, cross-industry adaptability, and integration with legacy systems, resulting in operational inefficiencies and missed cost-saving opportunities.

About the Client

Established telecom provider with 20+ years of experience seeking to launch a SaaS call management platform

Strategic Objectives for Call Monitoring Platform Development

Launch a SaaS call tracking platform with real-time analytics capabilities
Achieve 10% monthly user growth within the first year
Reduce customer churn to below 10% annually
Deliver 15%+ operational efficiency improvements for users
Maintain 80+ CSAT score through intuitive interface design

Core System Functionalities and Key Features

Live operational dashboards with real-time metrics (call volume, agent availability, abandonment rates)
Searchable call logs with recording playback and favorites functionality
Customizable report generation with 11+ prebuilt templates
Real-time notifications for critical call events
Role-based authentication with 94%+ task success rate
API integrations for CRM and telephony systems

Technology Stack Requirements

React

Redux

TypeScript

System Integration Requirements

CRM platforms
Telephony APIs
Third-party analytics tools

Performance and Scalability Requirements

Sub-50ms latency for real-time data refresh
99.9% system availability SLA
End-to-end data encryption
Horizontal scalability for 10k+ concurrent users
15% maximum user error rate

Expected Business Impact of Real-Time Call Monitoring Implementation

Anticipated 17% operational efficiency gains for users, 13% reduction in call center costs, and 12% monthly platform adoption growth. The solution will enable businesses to identify and resolve inefficiencies 3x faster while maintaining customer satisfaction scores above industry benchmarks.