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Development of Scalable Building Management System with Real-Time Communication and Resident Engagement Features

darly solutions

Real estate

Construction

Business services

Inefficient Building Management Processes

Building managers spend excessive time on manual communication (calls/emails), struggle with fragmented information systems, and face challenges coordinating move-ins/move-outs, access control, and maintenance notifications. Existing systems lack scalability for buildings of varying sizes and fail to provide real-time communication capabilities.

About the Client

Australian technology company focused on modernizing communication and operations between residents, building managers, and service providers through digital solutions

Digital Transformation Goals

Create resident and building manager portals with role-specific features
Achieve 90+ Apdex performance score with <0.3s response time
Improve resident satisfaction by 32% through streamlined communication
Reduce customer churn to <15% annually
Implement scalable architecture for buildings of all sizes

Core System Capabilities

Digital noticeboard with bulk messaging (SMS/email)
Move-in/move-out booking system with automated notifications
Integrated calendar for appointments and common area access
Secure document storage and building information database
Billing management and issue reporting portals
Third-party integration with SMS service providers

Technology Stack Requirements

Angular

PHP

Laravel

RxJS

External System Integrations

SMS Everyone API
Email service providers
Building access control systems

Performance & Scalability Standards

Support 1000+ concurrent users per building
Maintain <50ms latency for real-time communications
99.9% system availability with auto-scaling capabilities
Role-based access control with GDPR-compliant data storage
Optimized API response times for high-traffic scenarios

Expected Business Outcomes

Implementation of this system is projected to reduce administrative workload by 40%, achieve 91% customer satisfaction score among early adopters, and enable building managers to handle 200% more service requests without additional staff. The platform's scalability will support rapid onboarding of new buildings while maintaining consistent performance metrics.