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Real Estate Platform Enhancement & Call Center Integration
  1. case
  2. Real Estate Platform Enhancement & Call Center Integration

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Real Estate Platform Enhancement & Call Center Integration

softwaremind.com
Real estate

Need for Enhanced Technical Capabilities and System Adaptability

The client required additional software development expertise to maintain existing products, develop new features, and adapt their platform to integrate with a new call center application. They faced challenges in scaling their solutions and ensuring compatibility with new systems, necessitating increased technical capacity.

About the Client

A Texas-based real estate company providing tools and resources for individuals to navigate the homeownership process.

Project Goals

  • Expand the platform's capabilities to support new features and functionalities.
  • Maintain and enhance existing software products.
  • Successfully integrate the platform with a new call center application.
  • Develop a supportive and effective working culture between client stakeholders and the development team.
  • Increase overall technical capabilities of the client's team.

Functional Requirements

  • New feature development for platform enhancements.
  • Software maintenance and bug fixes.
  • Integration with the new call center application for seamless communication and data flow.
  • User management and access control.
  • Reporting and analytics capabilities.

Preferred Technologies

Kotlin
Node JS
Python
React
Scala
Typescript

Required Integrations

  • New Call Center Application (specific API details to be determined)

Key Non-Functional Requirements

  • Scalability to accommodate future growth.
  • High performance and responsiveness.
  • Robust security measures to protect user data.
  • Maintainability and code quality.

Expected Business Impact

Successful completion of this project will enhance the client's platform capabilities, improve customer experience, streamline operations through call center integration, and empower their team with expanded technical skills, ultimately contributing to increased efficiency and business growth.

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