Platform Modernization for Scalable and User-Centric Insurance Management System

An insurance company using an outdated insurance management platform faces slow performance, security vulnerabilities, poor user experience, limited mobile accessibility, and cumbersome claims processing, which hinder customer engagement and operational efficiency. They need a modern, scalable, and secure platform to improve user satisfaction and streamline policy and claims management processes.

A mid-to-large size insurance provider offering multiple policy types (auto, health, life, travel) seeking to enhance their digital management platform for better performance, security, and user engagement.

• Modernize the technology stack to enhance performance, security, and scalability of the insurance management platform.
• Redesign UI/UX to improve usability, user engagement, and satisfaction.
• Optimize policy and claims processing to reduce turnaround times and increase automation.
• Develop a fully responsive web application and a high-performance mobile app to ensure cross-platform accessibility.
• Integrate AI-powered assistance features to improve customer support and self-service capabilities.

• Policy Management: Enable browsing, purchasing, and managing diverse insurance policies within a unified interface.
• Policy Comparison: Provide a side-by-side comparison tool for evaluating different insurance options based on coverage, benefits, and pricing.
• Cost Calculator: Implement an AI-powered tool to estimate insurance premiums based on user data and risk profiles, supporting multi-policy comparison with adjustable parameters.
• Insurance Details Form: Facilitate accurate policy application with prefilled fields, smart validation, and seamless integration with external databases for data consistency.
• Claims Management: Allow users to submit claims, upload documentation, and track claim status in real-time.
• Payments & Billing: Support secure online payments, auto-renewals, and transaction history viewing.
• AI Recommendations: Offer personalized policy suggestions based on user behavior and life events.
• Support & FAQs: Integrate AI-powered chatbot, extensive knowledge base, and direct communication options with agents.

• External databases and registries for policyholder verification
• Payment gateways for secure online transactions
• Insurance provider APIs for policy and claim data exchange
• AI services for chatbot and recommendation functionalities

• System should support a user base growth to handle increasing policies and claims without performance degradation.
• Claims processing time to be reduced by approximately 30%.
• Platform must ensure data security and compliance with industry standards (e.g., PCI DSS, GDPR).
• Response times for core functionalities should be under 2 seconds under standard load conditions.
• Highly available and fault-tolerant architecture for 24/7 operational reliability.

The modernized platform is expected to significantly enhance user engagement and retention, with an anticipated 40% increase in customer retention rates. Claims processing efficiency is projected to improve by 30%, leading to faster service delivery. Cross-platform accessibility and improved user experience are aimed at boosting engagement metrics and reducing operational costs, supporting long-term growth and scalability.