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The client required rapid knowledge transfer and operational handover of 30+ business-critical applications, 300+ servers across 8 data centers, and compliance with GAMP standards within a strict two-month timeline. Challenges included maintaining business continuity during transition, ensuring technical expertise alignment, and managing complex infrastructure spanning three continents.
A Swiss pharmaceutical company seeking to optimize IT operations and infrastructure management through strategic outsourcing.
Successful implementation will enable uninterrupted pharmaceutical production through stable IT operations, achieve 30% faster ticket resolution times, reduce infrastructure costs by centralized management, and establish a scalable foundation for future digital transformation in regulated healthcare markets.