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Pharmaceutical IT Infrastructure Support and Knowledge Transfer Initiative
  1. case
  2. Pharmaceutical IT Infrastructure Support and Knowledge Transfer Initiative

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Pharmaceutical IT Infrastructure Support and Knowledge Transfer Initiative

eleks.com
Medical
Information technology

Challenges in Seamless IT Operations Transition

The client required rapid knowledge transfer and operational handover of 30+ business-critical applications, 300+ servers across 8 data centers, and compliance with GAMP standards within a strict two-month timeline. Challenges included maintaining business continuity during transition, ensuring technical expertise alignment, and managing complex infrastructure spanning three continents.

About the Client

A Swiss pharmaceutical company seeking to optimize IT operations and infrastructure management through strategic outsourcing.

Strategic IT Transformation Goals

  • Achieve disruption-free transfer of IT operations to a new delivery team
  • Establish sustainable support for pharma-specific applications and infrastructure
  • Ensure compliance with GAMP standards for medicine production systems
  • Optimize global IT infrastructure performance and cost-efficiency

Core System Capabilities

  • Multi-tier application support for 30+ pharma systems
  • Distributed server management across 8 data centers
  • Automated ticketing system for 2000+ users
  • GAMP compliance monitoring dashboard
  • Cross-continental communication framework

Technology Stack Requirements

MES (Manufacturing Execution Systems)
SAP ERP Integration
QlikView BI Platform
LIMS (Laboratory Information Management System)
Microsoft Azure Cloud Infrastructure
VMware Virtualization
Cisco Networking Solutions

System Interoperability Needs

  • Active Directory synchronization
  • Citrix app delivery integration
  • SharePoint Online collaboration tools
  • SCCM configuration management
  • Oracle and MS SQL database connectors

Operational Excellence Criteria

  • 99.9% system availability during transition
  • Scalable architecture for 80+ countries
  • GAMP-compliant audit trails
  • Real-time monitoring for 300+ servers
  • Multi-language support for global teams

Business Transformation Outcomes

Successful implementation will enable uninterrupted pharmaceutical production through stable IT operations, achieve 30% faster ticket resolution times, reduce infrastructure costs by centralized management, and establish a scalable foundation for future digital transformation in regulated healthcare markets.

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