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The client faced declining user satisfaction (55%) due to slow processing of feedback (weeks), inefficient task prioritization causing development backlogs, poor team collaboration with excessive meetings, and technical bottlenecks in testing and deployment processes. These issues led to missed deadlines, low employee morale (43% ESI), and hindered business growth.
A teleradiology and telemedicine platform enabling secure cloud storage and sharing of medical imaging data for hospitals and clinics
Implementation will reduce feedback processing time by 90%, increase customer satisfaction to 87%, and boost employee satisfaction to 85% through improved workflows. Automated testing and CI/CD will enable faster feature delivery while maintaining system reliability. The optimized platform will support 3x user base growth capacity with reduced operational overhead.