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Development of a Multiplatform Patient Portal with Integrated Healthcare Systems

yalantis

Medical

Health & Fitness

Information technology

Business Challenges

Duo Health required a digital solution to improve patient loyalty and satisfaction by enabling secure access to care teams and medical records. Challenges included integrating with existing systems, ensuring HIPAA compliance, validating MVP feasibility, and addressing accessibility needs for elderly patients.

About the Client

A US-based medical group specializing in chronic kidney disease (CKD) and end-stage kidney disease (ESKD) care, collaborating with nephrologists and caregivers to provide 24/7 patient support.

Key Goals

Develop a cross-platform MVP patient portal (iOS, Android, web) for nationwide scalability
Enhance patient engagement through real-time communication and health tracking tools
Integrate with existing EHR systems (e.g., Canvas) and third-party services for data accuracy
Implement role-based access control for secure patient-provider interactions
Ensure compliance with healthcare regulations (HIPAA) and accessibility standards

Core System Capabilities

Multiplatform health status tracking with personalized recommendations
Secure appointment scheduling and reminder system
HIPAA-secure messaging between patients and care teams
Integrated EHR access for providers to update records and communicate
Patient-controlled health goal tracking and contact information updates

Technology Stack

Microsoft Azure (cloud hosting and integration)

Redox (health data aggregation)

Canvas EHR (clinical workflow integration)

Verato (patient identity management)

Critical System Integrations

Canvas EHR for clinical data and billing
Microsoft Dynamics CRM for patient engagement
Google Address Validator for standardized patient addresses
Verato UMPI for deduplicated patient records
Redox for HIE data aggregation

Non-Functional Requirements

HIPAA-compliant data encryption and audit trails
High-availability architecture for 24/7 access
Scalable design to support 7+ US states
Accessible UI/UX for elderly users (large fonts, high contrast)
Automated testing and CI/CD pipelines for rapid iterations

Expected Outcomes

The portal will increase patient satisfaction through improved access to care teams, reduce administrative overhead via automated integrations, and enable Duo Health to expand services while maintaining compliance. Streamlined EHR interactions and real-time data synchronization will enhance clinical decision-making and patient retention.