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Online Restaurant Application with Live Order Tracking and Enhanced Features

shaligraminfotech.com

Food & Beverage

eCommerce

Challenges in Food Delivery Operations and Customer Engagement

The client faced difficulties in providing accurate food preparation and delivery time estimates, integrating secure payment gateways, managing menus and inventory, offering customer support, and ensuring secure transactions. These challenges hindered operational efficiency and customer satisfaction.

About the Client

A restaurant business seeking to expand its online food delivery services through a mobile application.

Objectives for Enhanced Restaurant Application Development

Develop a robust mobile application for seamless online food ordering and delivery.
Boost sales and customer engagement through personalized features.
Increase preorder and dine-in reservation rates.
Streamline order management and inventory systems.
Enhance customer retention through loyalty programs and real-time updates.

Core Functionalities and Key Features

Live order tracking with real-time updates
Coupon codes and discount application
Cross-selling of food items
Online payment integration
Table booking and preorder options
Restaurant operating hours display
Customer notifications and support

Technologies for Development

Java

Objective-C

SQL Lite

External System Integrations

Payment gateways (e.g., Stripe, PayPal)

Non-Functional Requirements

Scalability to handle peak order volumes
High performance for real-time tracking
Secure transaction protocols
Cross-platform compatibility (iOS/Android)

Expected Business Impact

The application is projected to increase sales by 70-75%, boost preorder rates by 40%, and enhance dine-in reservations by 50%. It will also enable the client to manage operations efficiently, reduce delivery errors, and attract a broader customer base through enhanced user experience.