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Development of a Scalable Online Car Wash Booking Platform with Multi-Tenant Management and Integrated Payment System
  1. case
  2. Development of a Scalable Online Car Wash Booking Platform with Multi-Tenant Management and Integrated Payment System

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Development of a Scalable Online Car Wash Booking Platform with Multi-Tenant Management and Integrated Payment System

shaligraminfotech.com
Information technology
Automotive
Business services

Current Challenges in Car Wash Service Management

Inefficient manual booking processes leading to scheduling conflicts, inconsistent pricing models, poor inventory tracking, limited customer retention mechanisms, and security vulnerabilities in existing car wash management systems. Service providers struggle with subscription management and dispute resolution, while customers face limited flexibility in service customization and payment options.

About the Client

Software development company providing digital solutions for enterprise clients across multiple industries

Strategic Project Goals

  • Implement automated booking and scheduling system with real-time availability
  • Create tiered service package offerings with dynamic pricing
  • Develop secure payment gateway integration with refund management
  • Establish centralized admin dashboard for multi-tenant management
  • Enhance customer retention through personalized service options
  • Ensure GDPR-compliant data security and privacy controls

Core System Functionalities

  • Multi-factor user registration (customers/service providers/admin)
  • Vehicle and location management system
  • Interactive service package configurator
  • Real-time service provider matching with ratings
  • Appointment scheduling with calendar integration
  • Secure payment processing with multiple gateways
  • Automated refund and cancellation workflow
  • Comprehensive admin reporting dashboard
  • Subscription management for service providers

Technology Stack Requirements

ASP.NET Core
MS SQL Server
Responsive Web Design Frameworks

Third-Party System Integrations

  • Payment gateways (Stripe/PayPal)
  • SMS/Email notification services
  • Mapping APIs for location services
  • Subscription billing management

System Quality Attributes

  • High-availability architecture with 99.9% uptime SLA
  • Role-based access control with multi-layer encryption
  • Horizontal scalability for 10,000+ concurrent users
  • Page load optimization (<2 seconds response time)
  • Cross-device compatibility (web/mobile/desktop)
  • Automated backup and disaster recovery system

Anticipated Business Outcomes

Projected 300% increase in service provider onboarding within first quarter, 40% improvement in customer retention through personalized service options, and 50% reduction in administrative overhead via automated scheduling. Platform expected to capture 15% market share in UK automotive services sector within 12 months post-launch, with potential for global expansion across 10+ countries.

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