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The bank required a digital solution to streamline debt restructuring processes, which previously demanded physical branch visits and manual handling, leading to delays (up to two weeks) and operational inefficiencies. The lack of an in-house software development team necessitated external expertise to deliver a secure, user-friendly platform integrated with existing banking systems.
A leading Polish bank and part of a global financial institution, offering retail and corporate banking services with a focus on digital transformation.
The platform will reduce debt restructuring processing time from 14 days to under 10 minutes, enabling 25% of cases to be resolved digitally without human intervention. Mobile integration will cater to 70% of users accessing services via smartphones, while seamless authentication will enhance security perceptions. Post-implementation surveys indicate a projected 4.5/5 user satisfaction score and significant operational cost savings.