This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Digital Transformation of Debt Collection Services with Omnichannel Integration

spyro-soft.com

Financial services

Debt collection

Operational Inefficiencies and Customer Experience Challenges

Legacy systems hindered digital channel expansion, manual processes increased operational costs, fragmented customer communication across channels, and lack of automated settlement capabilities reduced collection efficiency.

About the Client

A Polish debt collection company specializing in tailored repayment plans and financial advice for customers struggling with debt.

Digital Modernization Goals

Create a unified digital platform for omnichannel customer service
Automate debt settlement workflows to reduce manual intervention
Integrate payment gateways for real-time transaction processing
Enhance customer experience through intuitive self-service interfaces
Improve receivables collection rates through data-driven insights

Core System Capabilities

Multi-channel customer portal (web/mobile) with payment scheduling
Automated settlement calculation engine
Real-time payment processing integration
Case management dashboard for debt collectors
Customer communication hub with SMS/email/IVR integration
Analytics dashboard for collection performance metrics

Technology Stack Requirements

Angular

Java

Docker

Kubernetes

AWS

MongoDB

System Integration Needs

Third-party payment gateways (e.g., Stripe, PayPal)
Legacy debt management systems
CRM platforms for customer data synchronization
Telecom infrastructure for IVR capabilities

Operational Requirements

High-availability architecture (99.9% uptime SLA)
PCI-DSS compliance for payment security
Horizontal scalability for seasonal transaction spikes
Response time under 2 seconds for 95% of API calls
Automated disaster recovery with RPO < 15 minutes

Expected Business Outcomes

Projected 40% reduction in operational costs through automation, 25% increase in collection efficiency via digital channels, and 35% improvement in customer satisfaction scores due to streamlined payment experiences.