The company relies on an outdated Transportation Management System (TMS) developed with limited integration capabilities, leading to frequent deployment failures and operational inefficiencies. Their AWS cloud infrastructure is misconfigured, resulting in unnecessary log storage, increased costs, and system slowdowns, hampering daily operations and customer service quality.
A mid to large-sized logistics and freight forwarding company operating nationwide, focusing on improving operational efficiency and cost management while enhancing customer experience.
The project aims to deliver a 140% reduction in cloud infrastructure expenses, a significant decrease in system load (approximately 90%), and increased operational efficiency, including saving around 20 man-hours per month through CRM data synchronization. Overall, these improvements will enhance system reliability, user experience, and cost-effectiveness, future-proofing the company's freight management capabilities.