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MultiServices Platform Modernization and Cross-Platform User Experience Enhancement

itmagination.com

Financial services

Retail

Information technology

Platform Limitations Hindering Operational Efficiency

Legacy system architecture with poor code organization caused frequent errors during development, slowed down feature implementation, and created inconsistent user experiences across web and mobile platforms. Copy-paste operations led to maintainability issues and customer experience degradation.

About the Client

International cross-border payment facilitator serving migrant communities through retail agent networks

Modernization Goals for Scalable Financial Services

Improve platform architectural stability and componentization
Standardize user experience across web and mobile interfaces
Reduce development cycle time through modular codebase
Enhance error prevention mechanisms in financial transaction flows
Create maintainable codebase with improved readability

Core System Modernization Requirements

Redesigned user onboarding process
Interactive dashboard with transaction analytics
Streamlined money transfer workflow
Mobile-responsive component library
Agent network management interface

Technology Stack Requirements

Angular

Web Technologies (HTML5/CSS3)

Mobile Frameworks (React Native?)

System Integration Needs

Payment gateway APIs
Currency exchange rate services
Retail agent network systems
Customer identity verification services

Operational Requirements

High-availability architecture (99.9% uptime)
Financial transaction data encryption
Scalable microservices architecture
Cross-browser compatibility (IE11+)
WCAG 2.1 accessibility compliance

Expected Business Outcomes

Anticipated 40% reduction in development cycle time, 60% decrease in production errors, and measurable improvement in customer satisfaction scores through consistent user experiences. Enhanced architectural flexibility will support 2x faster feature deployment for new financial products.