Modernizing Government Websites with User-Centric Design and Accessibility

The client government organization seeks to update its digital presence to better serve a diverse population and internal staff by modernizing their website and internal platforms, addressing outdated technology, inefficient content management, and inadequate accessibility standards, ultimately aiming to improve citizen engagement and workforce support.

A large municipal or county government seeking to enhance its online presence through a comprehensive website redesign, content strategy, and internal intranet platform to better serve diverse constituents and employees.

• Reduce website content by approximately 75% to streamline information delivery.
• Implement simplified and intuitive navigation, enhanced search functionality, and content discovery tools to improve user experience for residents and staff.
• Develop and deploy a responsive, accessible, and scalable website aligned with WCAG 2.0 AA standards.
• Create a comprehensive internal intranet platform to support employee resources and communication.
• Establish a content governance framework to ensure ongoing maintenance, clear content creation rules, and future scalability.
• Achieve measurable improvements in content manageability, user accessibility, and overall constituent satisfaction.

• Simplified navigation structure to improve ease of access to information
• Enhanced search functionality with an intelligent search solution integrated with a content discovery platform
• Content reduction and optimization for clearer, constituent-focused information
• Responsive design to support multiple devices and screen sizes
• Content management system deployment with scalable training and governance plans
• Accessibility compliance to WCAG 2.0 AA standards for inclusivity
• Internal intranet platform supporting employee resources, communication, and knowledge sharing
• Defined content creation, approval workflows, and ongoing maintenance protocols

• Content discovery and search platforms
• Analytics tools (e.g., Google Analytics) for visitor behavior monitoring
• Internal communication and resource systems for the intranet
• Accessibility testing and compliance verification tools

• Responsive design supporting desktops, tablets, and smartphones
• High availability and scalability to accommodate varying traffic levels
• Suitable performance benchmarks for site load speed and search response times
• Security measures to protect content and user data
• Compliance with accessibility standards and best practices

The project aims to significantly improve content relevance, reduce management complexity by approximately 75%, and enhance user experience through intuitive design and accessibility. Expected outcomes include higher constituent satisfaction, more efficient internal operations, and recognition for outstanding digital government services.