The client faces reliability issues with its existing Electronic Funds Transfer System (EFTS), which hampers seamless banking operations and diminishes customer satisfaction. The monolithic architecture limits scalability and agility, risking operational disruptions during peak transaction periods in multiple markets.
A leading retail bank operating in multiple countries, seeking to enhance operational resilience and customer experience through digital transformation.
The implementation of a microservices-based, cloud-native EFTS is expected to significantly improve system reliability and performance, reducing transaction failures and downtime. The upgrade will facilitate handling high volumes efficiently, leading to enhanced customer satisfaction, increased operational efficiency, and reduced infrastructure costs. The system’s resilience and scalability will support future growth and integration of new services, contributing to sustained competitive advantage.