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Modernizing an Artisan Marketplace for Global Scalability

netguru.com

eCommerce

Consumer products & services

Business services

Challenges in Scaling an Artisan Marketplace

Artemest faces difficulties maintaining exponential growth while ensuring platform reliability, securely onboarding 4-5 new artisans weekly, managing thousands of products, and providing an intuitive UX for artisans unfamiliar with digital tools. The platform must balance scalability with preserving Italian craftsmanship heritage.

About the Client

An online marketplace preserving Italian craftsmanship by connecting artisans with global buyers through curated home décor, jewelry, and lifestyle art

Goals for Platform Enhancement

Implement scalable infrastructure to support 20% monthly growth
Streamline artisan onboarding and product management workflows
Enhance security for artisan and customer data
Develop B2B trade channel for wholesale buyers
Expand platform localization for international markets

Core System Functionalities

Automated artisan verification portal with document validation
Bulk product management dashboard for artisans
B2B pricing and order management system
Multilingual mobile applications (iOS/Android)
Real-time inventory synchronization across vendors

Technology Stack Requirements

React.js for responsive UI components

Node.js with microservices architecture

AWS cloud infrastructure with Kubernetes orchestration

GraphQL API gateway

Docker containerization

Third-party System Integrations

Stripe/PayPal payment gateways
Shopify POS integration
Google Analytics 4
Salesforce CRM
DHL shipping API

System Quality Attributes

99.99% uptime SLA
Sub-200ms API response time
GDPR and PCI-DSS compliance
Horizontal scaling to 10M+ monthly users
Role-based access control (RBAC)

Expected Business Impact of Platform Modernization

The upgraded platform will enable 50% faster artisan onboarding, support 3x transaction volume during peak sales periods, reduce server costs by 40% through optimized containerization, and facilitate entry into 15+ new international markets with localized payment options.