Modernized Intranet Platform for Global Service Provider

The client is operating with an outdated intranet application built on legacy SharePoint technology, resulting in high loading times, poor internal collaboration, limited features, no automatic search capabilities, and difficulty in real-time data updates. These issues hinder internal communication, data sharing, and operational productivity across multiple business units.

A large, global provider of airline and airway services seeking to upgrade their internal communication and collaboration platform to enhance efficiency and data accessibility.

• Develop a scalable and maintainable intranet platform using the latest SharePoint technology to support multiple business units.
• Implement automatic search functionalities for rapid and accurate retrieval of information.
• Integrate dynamic data visualization and reporting tools for real-time insights through dashboards.
• Enable seamless document management with version control and accessibility.
• Create customizable eForms with workflow approval processes for various internal requests.
• Incorporate internal knowledge-sharing hubs for blogs, events, and idea sharing.
• Facilitate social media integration for internal updates and external feeds.
• Support event management and communication of organizational activities.
• Implement feedback mechanisms such as surveys to gauge employee satisfaction and gather insights.

• Multi-site architecture supporting over 16 distinct business units, each with private/public document libraries and discussion boards.
• Advanced search capabilities for rapid data retrieval across all content and reports.
• Office Online Server integration enabling document editing within browsers without MS Office installed.
• Development of eForms (Travel Requests, Leave Applications, etc.) with automated workflow approvals.
• Internal Knowledge Hub for blogs, events, ideas, and opinion sharing, with category-based synchronization.
• Custom dashboards and reports using interactive analytics tools for metrics such as KPIs, budgets, aircraft maintenance, and operational efficiency.
• Centralized document repository for manuals, guides, and policies.
• Social media feed integration (Facebook, Twitter) embedded within the portal.
• Event publishing features for upcoming and past organizational events.
• Surveys and feedback modules for employee engagement and service quality assessment.

• External social media platforms (Facebook, Twitter) for social feeds
• Email/SMS notifications for alerts and updates
• Internal HRMS or ERP systems for employee data synchronization
• Workflow engines for form approval processes
• Reporting tools for real-time data visualization

• System should support high performance with minimal load times, ideally under 3 seconds for major pages
• Scalable architecture supporting over 16 business units and increasing user base
• Robust security measures including role-based access and data encryption
• High availability architecture with disaster recovery setup across 3 SharePoint farms
• Cross-browser compatibility and mobile responsiveness for access on various devices

The new intranet platform is expected to significantly improve internal communication, collaboration, and data access. Objectives include reducing document retrieval and load times by a measurable margin, increasing employee engagement through improved knowledge sharing and feedback mechanisms, and supporting data-driven decision-making with comprehensive real-time reports. Overall, these enhancements aim to boost operational efficiency and staff productivity across all business units.