Modernized eCommerce Platform with Enhanced Inventory Management and Customer Portal

The client operates within a highly technical and niche market, relying on an outdated website and complex, hardcoded inventory database that hinder efficient management, content updates, and customer experience. The existing system's complexity requires specialized technical support for even simple changes, reducing agility and responsiveness in a competitive environment.

A mid-sized B2B eCommerce company specializing in industrial automation components, serving clients across various sectors such as biomedical, semiconductor manufacturing, and lab automation, with a focus on custom solutions.

• Develop a fully responsive, user-friendly eCommerce website optimized for mobile devices.
• Implement a secure customer portal allowing clients to view order history and manage accounts.
• Normalize and streamline the existing complex inventory database to improve manageability and reduce manual intervention.
• Integrate the inventory system with real-time order updates and external accounting software to enhance operational efficiency.
• Enable in-house content management capabilities for product updates, additions, and edits without extensive technical support.

• Responsive website interface adaptable to all device types
• Customer portal with order history viewing and account management
• Normalized, simplified inventory database with clear product hierarchy
• Content management system enabling non-technical staff to manage product data and content
• Real-time inventory updates synchronized with sales and offline stores
• Integration with external accounting and enterprise resource planning (ERP) systems for inventory and sales data synchronization

• ERP or accounting software (e.g., QuickBooks or similar) for real-time inventory and sales data synchronization
• Legacy inventory systems for data normalization and migration
• Payment gateway integrations for secure transactions

• Website scalability to support increasing product catalog and customer base
• High performance with fast load times across devices
• Data security compliance, including customer data protection
• Minimal downtime with reliable backup and disaster recovery processes

The project aims to significantly enhance the customer experience through a modern, easy-to-navigate website and portal, streamline inventory management to reduce manual workload and errors, and enable quick content updates. Expected outcomes include increased online sales, faster order processing, reduced dependence on technical support for website updates, and improved operational efficiency with real-time inventory visibility.