Modernized Cloud-Native Payment Platform with Real-Time Analytics and Secure Transaction Capabilities

The client’s existing payment platform is built on outdated monolithic architecture, resulting in slow API responses, high operational costs, limited scalability, and subpar user experience. Inefficient order management, insufficient omnichannel payment options, and security vulnerabilities further restrict business growth and customer satisfaction. There is an urgent need for comprehensive transformation to ensure a secure, scalable, and customer-centric payment ecosystem capable of meeting evolving market demands.

A mid-sized fintech company providing merchant payment solutions tailored for small to midsized retail, hospitality, and service businesses seeking scalable, secure, and user-friendly payment infrastructure.

• Transition from monolithic to scalable microservices architecture hosted on cloud infrastructure, reducing latency and operational costs.
• Implement a cloud-based POS and order management system featuring real-time inventory synchronization and automation for multi-location merchants.
• Upgrade user interface to a fast, responsive web application and native mobile apps with seamless support for contactless payment methods, including NFC, QR codes, and digital wallets.
• Enhance customer engagement with advanced loyalty programs, dynamic discounts, and customer segmentation features.
• Integrate robust security measures such as OAuth2 with multifactor authentication, alongside AI-driven fraud detection systems to minimize chargebacks and unauthorized transactions.

• An analytics dashboard displaying key financial metrics such as transactions, revenue trends, pending payments, refunds, and chargebacks with advanced filtering capabilities.
• POS payment management with real-time transaction tracking, status updates, advanced filtering by location, terminal ID, and payment method, along with reconciliation tools.
• Generation and management of digital payment links and invoices, facilitating remote transactions with real-time status tracking and seamless multi-channel customer payment options.
• A secure virtual terminal enabling manual entry and processing of card-present and card-not-present transactions, with integrated fraud prevention and PCI compliance features.
• Support for omnichannel contactless payments, including NFC, QR codes, Apple Pay, and Google Pay, across web and mobile interfaces.
• Customer loyalty and rewards modules offering flexible, customizable incentive programs and customer segmentation.

• External payment gateways supporting NFC, QR, Apple Pay, Google Pay
• Business invoicing tools for managing digital invoices
• Fraud detection and risk management solutions
• Cloud hosting platforms (AWS/Azure/GCP) for infrastructure migration

• System should support high transaction volumes with low latency, targeting API response times under 200ms.
• Architecture must allow independent scaling of components to handle peak loads efficiently.
• Ensure compliance with PCI DSS and other relevant security standards.
• Implement multi-factor authentication and role-based access control for all user accounts.
• Automate monitoring and alerting with metrics collected via cloud monitoring solutions.

The redesigned platform aims to significantly enhance merchant operational efficiency, reduce transaction processing times, and enable flexible omnichannel payment options. Anticipated results include improved user satisfaction, increased merchant retention, and a competitive edge in the digital payments landscape. The migration to cloud-native infrastructure and advanced security features are expected to reduce operational costs and fraud-related losses, positioning the client for scalable growth and innovation.