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Modernization of Web Hosting Management Platform

luckymedia.dev

Information technology

eCommerce

Business services

Legacy System Limitations

Outdated WHMCS system with poor user experience, high maintenance costs, limited flexibility for modern hosting needs, inconsistent API documentation, and operational inefficiencies hindering business growth

About the Client

Global web hosting provider offering scalable hosting solutions for personal and professional websites

Platform Modernization Goals

Improve customer satisfaction through intuitive interface design
Reduce operational costs through system modernization
Enable scalable infrastructure for business growth
Implement secure payment processing with third-party compliance
Enhance support ticket management efficiency

Core System Capabilities

Streamlined domain registration and management interface
Secure Stripe payment integration for invoices and subscriptions
Flexible hosting package selection with regional server options
Real-time support ticket submission and tracking system
Responsive cross-device user interface

Technology Stack

Laravel

Inertia.js

React

PHP

System Integrations

WHMCS API
Enom Domain API
Stripe Payment API

Operational Requirements

99.9% system uptime guarantee
Scalable architecture for global customer base
PCI-DSS compliant payment processing
API documentation standardization
Sub-2 second page load times

Expected Business Outcomes

Anticipated 25% improvement in user experience metrics, 40% increase in support ticket resolution rates, 70% faster system performance, and 99% platform uptime. Modernized infrastructure will reduce maintenance costs by 35% while enabling seamless feature expansion.