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Modernization of Telehealth Platform with Enhanced Features and Scalability

artkai.io

Medical

Information technology

Business services

Challenges in Telehealth Platform Scalability and Modernization

Existing telehealth platform unable to handle rapid user growth, built on outdated technology causing frequent downtimes and poor UX, lacking integrations with healthcare systems for seamless data exchange, and requiring enhanced security compliance with healthcare regulations.

About the Client

Innovative telehealth provider delivering virtual healthcare services across multiple states, serving over 15K patients with virtual consultations, urgent care, and chronic condition management.

Platform Modernization Goals

Conduct UX and technical audit of existing platform
Develop modernization plan and project roadmap
Implement advanced technologies for improved scalability and performance
Redesign platform with enhanced user experience
Integrate with healthcare systems for seamless data exchange
Migrate from legacy systems to modern technology stack

Core Platform Functionalities

Realtime video conferencing for virtual consultations
Dynamic queue management with realtime status updates
Advanced appointment booking system with automated reminders
Secure messaging system with file sharing capabilities
Integrated billing system with secure payment gateway
Electronic prescription (ePrescription) functionality
Patient prioritization based on medical urgency

Technology Stack Requirements

TypeScript

React.js

React Native

Node.js

Nest.js

PostgreSQL

Socket.io

REST API

AWS

RabbitMQ

System Integration Needs

DrChrono
Redox
Twilio

Non-Functional Requirements

HIPAA compliance for data security
High scalability to handle increasing user volume
Realtime communication performance optimization
System reliability with minimal downtime
Cross-platform compatibility (web/mobile)

Expected Business Impact of Telehealth Platform Modernization

Enhanced patient care through improved platform reliability and features, increased operational efficiency via automated processes, compliance with healthcare regulations for data security, and ability to scale services to meet growing patient demand while maintaining seamless integration with existing healthcare ecosystems.