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Modernization of SaaS Video Interview Platform for Enhanced User Adoption and Performance

knubisoft.com

Information technology

Media

Challenges with Existing Video Interview Platform

The initial product version suffered from poor architectural decisions leading to slow functionality, frequent bugs, and an outdated user interface. These issues resulted in near-zero user adoption and significant financial losses for the client, necessitating a complete platform overhaul.

About the Client

A technology company specializing in innovative SaaS solutions for talent acquisition and career development

Strategic Modernization Goals

Redesign application UI/UX to improve user engagement
Restructure backend architecture for scalability and performance
Implement seamless integrations with CRM and payment systems
Optimize server efficiency while maintaining request capacity
Establish robust API infrastructure for partner integrations

Core System Capabilities

Customizable video interview templates
Real-time analytics dashboard
Multi-tenant CRM integration framework
Secure payment processing system
Automated interview scheduling and notifications

Technology Stack Requirements

Microsoft .NET Framework

Microsoft Dynamics

AWS Cloud Infrastructure

CRM Integration Platform

SMTP Blaster/Postmark

Critical System Integrations

Google Checkout Payment Gateway
Wowza Media Streaming Platform
SpinVox Transcription Service
Salesforce CRM Integration

Operational Requirements

Horizontal scalability for 10x user growth
99.9% system uptime SLA
Sub-200ms API response times
GDPR-compliant data handling
Automated CI/CD pipeline with Hudson

Expected Business Impact

Projected 85% reduction in system latency, 70% decrease in server load, and 5x increase in user adoption rates. The modernized platform will enable faster time-to-market for new features while reducing operational costs through optimized resource utilization.