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Modernization of Practice Management Platform for Enhanced Healthcare Operations
  1. case
  2. Modernization of Practice Management Platform for Enhanced Healthcare Operations

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Modernization of Practice Management Platform for Enhanced Healthcare Operations

artkai.io
Medical
Health & Fitness
Information technology

Current System Limitations Hindering Operational Efficiency

Existing practice management platform suffers from complex UX/UI, missing critical features, inefficient workflows, and high maintenance costs. The system fails to support modern healthcare requirements including telehealth capabilities, real-time analytics, and integrated patient engagement tools.

About the Client

Mid-sized healthcare provider specializing in outpatient clinical services with a focus on operational efficiency and patient care quality

Key Goals for Platform Modernization

  • Conduct comprehensive system audit and workflow analysis
  • Implement user-centric design with intuitive navigation
  • Integrate advanced features for EHR management, telehealth, and analytics
  • Optimize infrastructure for scalability and cost-efficiency
  • Ensure seamless transition with minimal operational disruption

Core System Functionalities Required

  • Customizable Electronic Health Records (EHR) with eConsent functionality
  • AI-powered analytics dashboard for patient data and financial metrics
  • Telehealth module with appointment scheduling and virtual consultation tools
  • Real-time eligibility verification and intelligent medical billing system
  • Patient portal for appointment booking and health information access
  • Inventory management with automated restocking alerts

Technology Stack Requirements

TypeScript (React/NestJS)
AWS Cloud Infrastructure
Amazon Aurora Database
Microservices Architecture
REST API with Swagger Documentation

System Integration Needs

  • Existing EHR systems
  • Telehealth communication tools
  • Medical billing gateways
  • Patient data analytics platforms
  • HIPAA-compliant authentication (Amazon Cognito)

Critical Non-Functional Requirements

  • High availability (99.9% uptime)
  • HIPAA-compliant data security
  • Scalable cloud infrastructure
  • Real-time data processing capabilities
  • Cross-device responsive design

Expected Business Impact of Platform Modernization

Projected 40% reduction in administrative overhead, 30% improvement in patient satisfaction scores, and 25% decrease in operational costs through automated workflows, enhanced clinical decision-making tools, and streamlined telehealth capabilities. The modernized platform will enable data-driven resource allocation and improve overall healthcare delivery efficiency.

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