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Modernization of PolicyHub Insurance Management Platform with Enhanced UX and AI-Powered Features

artkai.io

Insurance

Financial services

Challenges with Legacy PolicyHub Platform

The existing PolicyHub platform suffers from outdated technology stack limitations, poor user experience, slow manual claims processing, inadequate mobile optimization, and scalability constraints. These issues result in reduced customer engagement, operational inefficiencies, and security vulnerabilities.

About the Client

A leading US-based insurance provider offering auto, life, health, and travel insurance products to individuals and businesses, seeking scalable digital transformation solutions

Modernization Goals for PolicyHub

Modernize technology stack for improved performance, security, and scalability
Redesign UI/UX to enhance usability and user engagement metrics
Optimize policy and claims management workflows
Develop high-performance cross-platform applications
Integrate AI-powered assistance for customer support

Core System Functionalities

Policy Comparison Tool
AI-Powered Cost Calculator
Real-Time Claims Tracking
Cross-Platform Policy Management
Personalized Policy Recommendations
Secure Payment Gateway Integration
AI Chatbot Support System

Technology Stack Requirements

Node.js

Nest.js

TypeScript

PostgreSQL

React.js

Material UI

Redux

React Native

AWS Services (S3, Cognito, SNS, Bedrock, Lambda)

System Integration Needs

AI-powered recommendation engine
Document verification systems
Payment processing APIs
Customer identity verification services
Third-party insurance databases

Performance and Security Standards

High scalability for growing user base
Sub-second response times for critical operations
Enterprise-grade data encryption
Compliance with insurance industry regulations
99.9% system availability SLA

Expected Business Impact

Projected 30% faster claims processing, 40% increase in customer retention, and significant improvements in cross-platform user engagement through modernized infrastructure and AI-enhanced features