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Modernization of Online Call Recording Application with Multi-Platform Integration and Advanced Analytics

syberry.com

Information technology

Telecommunications

Business services

Legacy System Limitations Hindering Market Competitiveness

Existing desktop application suffers from outdated interface design, limited cross-platform compatibility, and insufficient integration with modern communication ecosystems. These limitations restrict user acquisition, reduce operational efficiency, and create barriers to advanced analytics capabilities required for competitive differentiation.

About the Client

Tech company specializing in online communication tools with focus on user experience optimization

Strategic Modernization Goals

Implement comprehensive UI/UX redesign for enhanced usability
Establish seamless integration with 10+ communication platforms
Develop automated recording and cloud storage workflows
Incorporate AI-driven conversation analysis capabilities
Create flexible monetization framework through tiered subscriptions

Core System Capabilities

Cross-platform communication integration (Zoom, Teams, WhatsApp, etc.)
Automated meeting recording triggers
Cloud storage synchronization (Dropbox, OneDrive, Google Drive)
AI-powered transcription with Google Speech-to-Text
Emotion recognition using Affectiva technology
Role-based subscription management system

Technology Stack Requirements

Java 8

JavaFX

Spring Framework

PostgreSQL

AWS SQS

Google Cloud Speech

IBM Watson

Critical System Integrations

Video conferencing APIs (Zoom, Webex, Google Meet)
Cloud storage APIs (Dropbox, OneDrive)
Payment gateways (PayPal, Authorize.Net)
Emotion analysis SDKs (Affectiva)
Cross-platform certificate management

Operational Excellence Criteria

99.9% system uptime SLA
Zero-data-loss migration protocol
Sub-200ms API response times
AES-256 encryption for all recordings
Horizontal scalability for 300K+ users

Anticipated Business Outcomes

Projected 40% increase in user retention through enhanced UX, 25% reduction in operational costs via automated workflows, and 15% market share growth in communication analytics segment. The modernized platform will enable $2M+ annual recurring revenue through premium subscription tiers and enterprise licensing.