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Modernization of Multi-System Insurance Platform for Enhanced B2B2C Operations

altkomsoftware.com

Insurance

Automotive

Information technology

Operational Challenges in Multi-System Insurance Environment

Need to maintain and evolve 12+ legacy insurance systems across RSA and Travel domains while adapting to evolving regulatory requirements and expanding service offerings. Complex integration challenges across disparate systems including policy management, claims processing, and third-party service ecosystems.

About the Client

Global B2B2C insurance provider specializing in roadside assistance and travel insurance solutions with operations in 70+ countries

Strategic Modernization Goals

Enhance system adaptability for rapid response to regulatory changes
Improve B2B customer satisfaction through faster feature delivery
Optimize operational costs through system modernization
Strengthen integration capabilities with automotive and technology partners

Core System Modernization Requirements

Modular policy management system for RSA and Travel insurance
Real-time claims processing with multi-channel submission
Dynamic integration framework for automotive partner systems
Automated compliance engine for regulatory updates
Mobile workforce management for roadside assistance technicians

Technology Stack Modernization

.NET Core 6.0

Angular 14

REST API architecture

Azure Cloud Services

SQL Server 2022

Containerization (Docker/K8s)

Critical System Integrations

Geolocation services (Google Maps API)
Automotive manufacturer systems (Mercedes, BMW, Fiat)
Third-party claims management platforms
Payment gateway integrations
Telematics data providers

System Quality Attributes

99.99% system availability SLA
Real-time data synchronization across systems
GDPR-compliant data security framework
Horizontal scalability for peak usage periods
Automated CI/CD pipeline with blue-green deployment

Business Transformation Outcomes

Enables 40% faster time-to-market for new insurance products, reduces system maintenance costs by 30%, supports 200% growth in transaction volume capacity, and enhances partner ecosystem integration capabilities for expanded market reach.