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Modernization of Legacy Logistics Platform for Enhanced Scalability and Customer Experience
  1. case
  2. Modernization of Legacy Logistics Platform for Enhanced Scalability and Customer Experience

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Modernization of Legacy Logistics Platform for Enhanced Scalability and Customer Experience

wiserbrand.com
Logistics
eCommerce

Operational Inefficiencies and Customer Experience Challenges

The client’s legacy platform, built on an unsupported framework, incurred high maintenance costs and lacked scalability, limiting feature additions and service expansion. An outdated user interface hindered shipment tracking and account management, negatively impacting customer satisfaction and retention.

About the Client

Specialized in order fulfillment and shipping for eCommerce businesses for over a decade

Modernization Goals

  • Reduce operational costs through system modernization
  • Improve customer satisfaction via enhanced user experience
  • Decrease customer churn by enabling real-time shipment visibility
  • Support business growth through scalable architecture

Core System Modernization Requirements

  • Real-time shipment tracking dashboard
  • Redesigned user interface with intuitive navigation
  • Integrated analytics and reporting tools
  • Scalable cloud-native architecture

Modern Technology Stack

React.js for frontend
Node.js with Express for backend
AWS Cloud infrastructure
Docker/Kubernetes for containerization
MongoDB for NoSQL database

System Integration Requirements

  • Third-party logistics APIs
  • Real-time GPS tracking services
  • Business intelligence analytics tools
  • Customer relationship management (CRM) systems

Non-Functional Requirements

  • Horizontal scalability for 10x transaction volume growth
  • 99.9% system uptime SLA
  • Role-based access control (RBAC) security model
  • Sub-second response times for tracking queries

Expected Business Impact

Projected 20% reduction in operational costs through streamlined processes, 15% increase in customer satisfaction from improved UX, 10% reduction in customer churn via real-time tracking transparency, and 18% sales growth enabled by scalable service expansion capabilities.

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