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The client’s legacy platform, built on an unsupported framework, incurred high maintenance costs and lacked scalability, limiting feature additions and service expansion. An outdated user interface hindered shipment tracking and account management, negatively impacting customer satisfaction and retention.
Specialized in order fulfillment and shipping for eCommerce businesses for over a decade
Projected 20% reduction in operational costs through streamlined processes, 15% increase in customer satisfaction from improved UX, 10% reduction in customer churn via real-time tracking transparency, and 18% sales growth enabled by scalable service expansion capabilities.