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Simplyhealth faces scalability limitations in legacy systems, inefficient customer communication channels, and fragmented IT support processes. The need to modernize infrastructure, improve user experience across mobile/web platforms, and streamline internal workflows has become critical to support growth and regulatory compliance.
A UK-based health insurance provider offering healthcare plans, dental care, mental health support, and wellbeing apps (SimplyPlan, SimplyConsult, SimplyMe) for individuals and businesses, with a focus on B2C services and corporate partnerships.
The project will enable Simplyhealth to reduce system downtime by 40%, improve customer satisfaction through faster claims processing (25% reduction in response time), and support 50% growth in user base without infrastructure bottlenecks. Enhanced communication tools will increase marketing campaign effectiveness by 30%, while streamlined IT processes will reduce support ticket resolution time by 20%.