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Modernization of Healthcare Insurance Systems with Microservices and Enhanced Digital Communication
  1. case
  2. Modernization of Healthcare Insurance Systems with Microservices and Enhanced Digital Communication

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Modernization of Healthcare Insurance Systems with Microservices and Enhanced Digital Communication

spyro-soft.com
Insurance
Health & Fitness
Sports

Challenges in Scalability, Communication, and System Integration

Simplyhealth faces scalability limitations in legacy systems, inefficient customer communication channels, and fragmented IT support processes. The need to modernize infrastructure, improve user experience across mobile/web platforms, and streamline internal workflows has become critical to support growth and regulatory compliance.

About the Client

A UK-based health insurance provider offering healthcare plans, dental care, mental health support, and wellbeing apps (SimplyPlan, SimplyConsult, SimplyMe) for individuals and businesses, with a focus on B2C services and corporate partnerships.

Key Goals for System Modernization

  • Decompose monolithic systems into scalable microservices for improved flexibility
  • Enhance digital communication channels (email, SMS, calls) for better customer engagement
  • Integrate Salesforce and policy administration systems for unified data management
  • Streamline IT support processes and internal workflows
  • Support seamless data exchange between mobile apps, web platforms, and databases

Core System Capabilities

  • Microservices for claims processing (via SimplyPlan), telehealth consultations (SimplyConsult), and wellbeing tracking (SimplyMe)
  • APIs for data aggregation from Salesforce, policy administration systems, and mobile apps
  • Enhanced Dental Dashboard with improved UI/UX for dentist-patient interactions
  • Automated communication workflows for customer notifications and marketing campaigns
  • Centralized IT support portal with Jira integration for ticket management

Technology Stack

.NET
Java
Salesforce
Azure DevOps
Jira
Confluence

System Integrations

  • Salesforce CRM for customer data management
  • New internal policy administration system
  • Mobile apps (iOS/Android) and web platforms
  • Office 365 for employee collaboration
  • Third-party telehealth service APIs

Non-Functional Requirements

  • High scalability to handle 1.2M+ user interactions daily
  • HIPAA/GDPR compliance for healthcare data security
  • 99.9% system uptime for critical services
  • Cross-platform compatibility for mobile/web apps
  • Performance optimization for real-time telehealth consultations

Expected Business Outcomes

The project will enable Simplyhealth to reduce system downtime by 40%, improve customer satisfaction through faster claims processing (25% reduction in response time), and support 50% growth in user base without infrastructure bottlenecks. Enhanced communication tools will increase marketing campaign effectiveness by 30%, while streamlined IT processes will reduce support ticket resolution time by 20%.

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