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Modernization of Guest Experience through Mobile App Redesign and Feature Enhancement

seven-pro.com

Hospitality & leisure

Business services

Information technology

Legacy System Limitations and Fragmented User Experience

Existing mobile app required urgent modernization to address outdated design, limited functionality, and integration challenges with Booking.com and internal CRM systems, hindering seamless guest interactions.

About the Client

Israel’s largest luxury hotel chain operating 18 premium properties globally, seeking digital transformation of guest services.

Key Goals for Digital Transformation

Enhance user experience through intuitive interface redesign
Implement advanced features for guest convenience
Ensure seamless integration with third-party systems
Improve scalability and maintainability of the application

Core System Functionalities

Digital check-in/check-out management
Bluetooth-enabled room access control
Smart room automation (lighting, climate control)
In-app payment processing system
Dynamic content adaptation by admin preferences
Comprehensive usage logging and analytics

Technology Stack Requirements

React Native

JavaScript

TypeScript

Firebase

MariaDB

System Integration Needs

Booking.com API
Internal CRM system
Bluetooth Low Energy (BLE) protocols

Performance and Quality Standards

Enterprise-grade security for guest data protection
High availability and fault-tolerant architecture
Cross-platform compatibility (iOS/Android)
Real-time responsiveness for critical operations

Expected Business Outcomes

Anticipated improvements in guest satisfaction scores by 30%, 25% increase in in-app service adoption, and 40% reduction in check-in processing time, positioning the hotel chain as a technology leader in hospitality sector.