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Modernization of Employee Engagement Platform for Scalable Communication

neoteric.eu

Business services

Human Resources

Information technology

Platform Limitations Hindering Organizational Communication

The acquired Latch platform suffered from technical instability, poor usability, and lack of scalability. Admins faced multi-step workflows, manual processes hindered growth, and the architecture couldn't support large user volumes or advanced analytics capabilities.

About the Client

Management consultancy specializing in performance strategy, employee engagement, and innovation through technology-enabled solutions

Strategic Modernization Goals

Create a scalable, cloud-native communication platform
Improve user engagement through intuitive interface design
Automate manual administrative tasks
Enable real-time sentiment analysis and actionable insights
Support enterprise-level scalability for global organizations

Core System Capabilities

Redesigned admin panel with streamlined workflow
Real-time sentiment analysis integration
Automated message delivery pipelines
Advanced filtering for campaign segmentation
Social engagement features (comments, reactions)
Community activity feed

Modern Technology Stack

React

TypeScript

NestJS

AWS

Terraform

Third-Party System Integrations

Expert.ai (NLP analysis)
Amplitude (product analytics)
Klaviyo (email automation)

Operational Requirements

Auto-scaling serverless architecture
High-availability deployment
Enterprise-grade security controls
Sub-second API response times
Multi-tenancy support

Expected Business Outcomes

Enable 70%+ employee participation rates, reduce administrative overhead by 60%, and support organizations with 10,000+ employees through scalable architecture. Provide real-time insights for data-driven leadership decisions and improve communication effectiveness through automated sentiment analysis.