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Modernization of E-commerce Platform for Enhanced Customer Experience
  1. case
  2. Modernization of E-commerce Platform for Enhanced Customer Experience

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Modernization of E-commerce Platform for Enhanced Customer Experience

unosquare.com
Retail
eCommerce
Logistics

Legacy System Limitations

Existing e-commerce platform suffers from poor mobile responsiveness, slow page load times (averaging 8+ seconds), limited personalization capabilities, and integration challenges with modern logistics systems, resulting in declining conversion rates and customer satisfaction scores below industry benchmarks.

About the Client

Multinational retail chain seeking digital transformation of online sales channels

Digital Transformation Goals

  • Implement responsive design for seamless cross-device experiences
  • Reduce page load times to under 2 seconds
  • Integrate AI-driven product recommendation engine
  • Achieve 25% increase in mobile conversion rates within 6 months
  • Establish scalable architecture for future feature expansion

Core Platform Capabilities

  • Progressive Web App (PWA) architecture
  • Real-time inventory synchronization across warehouses
  • Multi-factor authentication with biometric options
  • Dynamic pricing engine with regional tax compliance
  • Integrated AR product visualization module

Technology Stack Requirements

React.js with Server-Side Rendering
GraphQL API layer
AWS Lambda for microservices
Elasticsearch for product search
TensorFlow.js for client-side AI

System Interoperability Needs

  • ERP system (SAP S/4HANA)
  • Payment gateways (Stripe, PayPal, Apple Pay)
  • 3PL logistics APIs
  • Customer data platform (Segment)
  • Business intelligence tools (Tableau)

Operational Requirements

  • 99.99% uptime SLA with active-active redundancy
  • Support for 10,000 concurrent users during flash sales
  • PCI DSS Level 1 compliance
  • Automated scaling to handle 5x traffic spikes
  • End-to-end encryption with quantum-resistant algorithms

Business Value Projections

Anticipated 35% reduction in cart abandonment rates, $4.2M annual revenue uplift from personalized recommendations, and 60% faster time-to-market for new product launches. Platform modernization expected to improve customer retention metrics by 40% within 12 months while reducing infrastructure costs by 28% through optimized cloud resource utilization.

More from this Company

Development of an AI-Powered Customer Engagement Platform for a Retail Chain
Development of an AI-Powered Customer Engagement Platform for a Global Retail Chain
Modernization of Retail E-Commerce Platform
Digital Transformation Platform for Multi-Industry Operations
Development of Scalable E-commerce Platform with Integrated Inventory Management