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Modernization of EastWest Center's Digital Platform for Enhanced User Engagement and Accessibility
  1. case
  2. Modernization of EastWest Center's Digital Platform for Enhanced User Engagement and Accessibility

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Modernization of EastWest Center's Digital Platform for Enhanced User Engagement and Accessibility

axelerant.com
Non-profit
Education
Government

Current Challenges with EastWest Center's Digital Platform

The existing platform suffers from outdated backend technology (TYPO3), poor content navigation, non-responsive mobile design, complex content management workflows, accessibility barriers (color contrast, keyboard navigation), and an inability to effectively engage target audiences (students, professionals, researchers).

About the Client

Public nonprofit organization focused on fostering international relations through education, research, and dialogue between the US, Asia, and the Pacific

Key Objectives for Platform Modernization

  • Implement a mobile-first responsive design for cross-device accessibility
  • Improve content discoverability through enhanced information architecture
  • Streamline content publishing workflows for non-technical administrators
  • Achieve full ADA compliance for digital accessibility
  • Increase user engagement through modern visual design elements
  • Boost program enrollment and donation conversion rates
  • Enhance backend operability for content management teams

Core System Functionalities and Features

  • Mobile-optimized responsive templates
  • Role-based content publishing workflows
  • Accessibility compliance tools (WCAG 2.1 AA)
  • Modular content blocks for flexible page creation
  • Integrated analytics for user behavior tracking
  • Dynamic navigation system with primary/secondary menu structure
  • Media optimization for images/videos across devices

Technology Stack Requirements

Drupal 9
PHP
MySQL
JavaScript (React)
RESTful APIs

System Integration Needs

  • Alumni database synchronization
  • Online donation platform integration
  • Social media content syndication
  • Accessibility testing tools (Lighthouse, Axe)

Non-Functional Requirements

  • 99.9% platform uptime SLA
  • Page load time < 3 seconds on mobile
  • Role-based access control (RBAC)
  • Cross-browser compatibility (Chrome, Firefox, Safari, Edge)
  • Automated accessibility regression testing

Expected Business Impact of Platform Modernization

The modernized platform is projected to increase website traffic by 40%, boost program application conversions by 25%, and reduce content management overhead by 50%. Improved accessibility compliance will expand audience reach to include 15% more users with disabilities, while mobile optimization is expected to increase session durations by 30% among key demographics (18-35 year olds). Enhanced backend tools should enable non-technical staff to publish content 3x faster, directly supporting the organization's mission to strengthen Indo-Pacific relations through digital engagement.

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