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Modernization and Scalability Enhancement of Healthcare Practice Management Platform

leobit.com

Medical

Information technology

Telecommunications

Legacy System Limitations and Compliance Challenges

The client faced slow deployment processes, manual operational workflows, regulatory compliance issues, and system disruptions during cloud migration. Legacy architecture struggled with scalability, lacked automated scaling capabilities, and required urgent modernization to support growing user demand while maintaining uninterrupted service.

About the Client

A telehealth-enabled practice management platform provider for mental healthcare practitioners and clinics

Modernization and Operational Efficiency

Migrate legacy architecture to cloud-native containerized environment
Implement CI/CD pipeline for automated deployments
Enhance telehealth functionality with secure video conferencing
Achieve compliance with PIPEDA, HIPAA, and GDPR regulations
Reduce appointment no-show rates through automated reminders

Core System Capabilities

Containerized cloud architecture with automatic scaling
Real-time appointment scheduling with SMS/email reminders
Secure telehealth video conferencing with Twilio integration
Multi-provider payment processing (PayPal/Braintree/Stripe)
Role-based access control with AES-256 encryption

Technology Stack Requirements

Ember.js (clinic portal)

React.js (patient portal)

Docker + Amazon ECS (containerization)

GitHub Actions (CI/CD)

OpenSearch/Kibana (logging)

Third-party System Integrations

Twilio Video API
Stripe Connect
PayPal/Braintree APIs
AWS CloudWatch
Web Application Firewall (WAF)

Operational Requirements

Zero-downtime cloud migration capability
End-to-end encryption for data in transit/rest
Country-specific data residency compliance
Horizontal scaling for 10x user growth
99.95% system uptime SLA

Business Transformation Outcomes

Successful implementation will enable automatic scaling during peak usage, reduce deployment errors by 80%, ensure regulatory compliance across North America/Europe, and improve patient engagement through enhanced telehealth features. The platform will support rapid growth post-acquisition while maintaining 24/7 operational continuity during technical migrations.