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Cloud-Native Disability Insurance Platform Enhancement and Feature Expansion
  1. case
  2. Cloud-Native Disability Insurance Platform Enhancement and Feature Expansion

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Cloud-Native Disability Insurance Platform Enhancement and Feature Expansion

leobit.com
Insurance
Information technology

Scaling and Feature Expansion Challenges for Disability Insurance Platform

The client's initial MVP platform required scaling to meet growing demands and adding advanced features to support income protection product distribution. Limited in-house capabilities necessitated external expertise for development, testing process establishment, and integration of critical insurance industry systems.

About the Client

US-based InsurTech startup offering personalized disability and critical illness insurance plans through a digital platform

Objectives for Platform Enhancement and Market Expansion

  • Scale application architecture to support growing user base and insurance product offerings
  • Develop agent portal for streamlined income protection product distribution
  • Implement seamless third-party integrations with insurance carriers and payment systems
  • Enhance document management capabilities for regulatory compliance
  • Optimize platform performance and user experience across customer touchpoints

Core Platform Functionalities and Key Features

  • Instant personalized disability insurance quote generation
  • Agent portal for quote management and policy application
  • Real-time underwriting decision integration with carriers
  • DocuSign eSignature workflow for insurance documents
  • Stripe payment processing integration
  • Dynamic insurance product configuration system
  • Customer communication automation via email/SMS

Technology Stack and Architecture

.NET Framework
Angular
Azure Cloud
SQL Server
Redis Cache
Azure Blob Storage
Auth0 Authentication

Critical System Integrations

  • Stripe Payment Processing
  • DocuSign eSignature Platform
  • Assurity API v2 for Underwriting
  • SendGrid Email Service
  • XVerify for Contact Validation
  • Customer.io for Behavioral Messaging

Non-Functional Requirements

  • High-availability cloud architecture with auto-scaling
  • HIPAA-compliant data security and encryption
  • Real-time performance monitoring with Azure Insights
  • Multi-tenancy support for agent/customer portals
  • 99.95% system uptime SLA

Expected Business Impact of Platform Enhancement

The enhanced platform will enable 300% faster policy processing through automated underwriting integrations, reduce agent onboarding time by 60% with streamlined portals, and support 10x user growth through scalable cloud architecture. Automated document workflows will cut processing errors by 80% while expanding insurance carrier partnerships through API connectivity.

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