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Modernization and Optimization of Taxi Dispatch System with Multi-Platform Support
  1. case
  2. Modernization and Optimization of Taxi Dispatch System with Multi-Platform Support

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Modernization and Optimization of Taxi Dispatch System with Multi-Platform Support

future-processing.com
Business services
Information technology
Logistics

Current System Limitations

Legacy dispatch system requires modernization to maintain competitiveness, improve user experience for taxi companies and passengers, and handle peak season demand surges while ensuring real-time responsiveness and dispatch efficiency.

About the Client

Provider of software solutions for public transport, including taxi and private hire fleet management, operating across Europe, North America, and Asia Pacific

Strategic Goals

  • Enhance dispatch system functionality and user experience
  • Implement scalable solutions for peak demand periods
  • Optimize vehicle allocation algorithms
  • Expand cross-platform mobile capabilities

Core System Requirements

  • Zone-based dispatch optimization with mathematical algorithms
  • Real-time vehicle tracking with detailed map visualization
  • Manual dispatch functionality from enquiry screens
  • Seasonal demand scaling mechanisms
  • Multi-platform mobile booking apps (iOS/Android) with payment integration

Technology Stack

Java (desktop applications)
Google Maps API
iOS/Swift
Android/Kotlin

System Integrations

  • Payment gateways
  • Third-party mapping services
  • Vehicle telemetry systems

Performance Criteria

  • High availability during peak seasons
  • Sub-second response times for dispatch operations
  • Data security compliance for passenger information

Business Value

Increased client satisfaction through improved dispatch efficiency, 30% reduction in call abandonment rates during peak periods, expanded market share through enhanced mobile capabilities, and 25% improvement in fleet utilization rates.

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