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Modernization and Enhancement of Rail Ticket Booking Platform

neoteric.eu

Telecommunications

Logistics

Transportation

Inefficient Ticket Purchasing Process & Scalability Challenges

The existing rail ticket booking platform faces challenges in providing a seamless user experience, handling peak search volumes (up to 400 concurrent searches per second), and adapting to evolving user needs and technological advancements. The platform requires modernization to improve user satisfaction, increase sales, and ensure scalability to accommodate future growth and new features such as special connection searches.

About the Client

Largest railway operator in Poland, providing passenger and freight rail services across the country.

Project Goals

Enhance user experience for ticket search and purchase across desktop and mobile devices.
Improve platform performance and scalability to handle increasing user traffic and concurrent searches.
Expand functionality to support diverse ticket options (single, period), payment methods, and user account management.
Modernize the platform architecture for increased flexibility and maintainability.
Ensure the platform is accessible and responsive on a wide range of devices.

Functional Requirements

Advanced search functionality with options for single and period tickets, including complex routing and transfer searches.
Secure and integrated payment gateway support (PayU, Visa Checkout, Przelewy24, BLIK).
User account management for ticket retrieval, modification, and profile management.
Admin panel for managing sales, promotions, and system configurations.
Support for various ticket discounts and special offers.
Progressive Web App (PWA) functionality for enhanced mobile experience.
Integration with external systems for real-time train schedules and availability.

Technology Stack

Angular

Java

JavaScript

MongoDB

External System Integrations

Payment Gateways (PayU, Visa Checkout, Przelewy24, BLIK)
Real-time Train Schedule API
Potential integration with other PK systems (e.g., passenger database, fare calculation engine).

Non-Functional Requirements

High Performance: Support up to 400 concurrent searches per second.
Scalability: Ability to handle increasing user traffic and data volume.
Security: Secure handling of user data and financial transactions.
Accessibility: Compliance with accessibility standards (e.g., WCAG).
Responsiveness: Seamless experience across desktop and mobile devices.
Maintainability: Modular architecture for easy maintenance and updates.

Expected Business Impact

This project will result in improved customer satisfaction through a more user-friendly and efficient ticket booking experience. Increased sales are expected due to a smoother purchase process and expanded functionality. The modernization of the platform will also improve operational efficiency, reduce maintenance costs, and position PK as a leader in digital rail services in Poland.