Modernization and Enhancement of Legacy Telematics Platform for Automotive Insurance

The client operates a legacy telematics platform developed over 15 years ago utilizing outdated technologies, resulting in system instability, difficult maintenance, and limited ability to implement new data processing and customer-facing functionalities. The platform's incomplete documentation and complex dependencies hinder ongoing development, necessitating a comprehensive modernization strategy to support business growth and operational agility.

A mid to large-sized automotive insurance provider seeking to upgrade and modernize their existing telematics platform to improve system stability, functionality, and operational efficiency.

• Refactor and upgrade the existing telematics platform to current technologies, ensuring system stability and maintainability.
• Implement new critical functionalities related to data processing and customer engagement to enhance service quality.
• Establish an efficient team structure leveraging remote/hybrid work models, incorporating Agile methodologies such as Scrum and Kanban.
• Improve planning, prediction, and delivery cycles through better process workflows and tools.
• Deliver measurable improvements, including increased system reliability, faster release cycles, and enhanced customer experience.
• Develop a long-term strategic plan for platform maintenance and future feature development.

• Data ingestion and processing modules for telematics data from vehicles, using scalable cloud services.
• Customer-facing web applications providing real-time analytics, reports, and engagement tools.
• Data storage solutions optimized for both structured and semi-structured data, such as SQL and NoSQL databases.
• API endpoints for integration with external systems and mobile applications.
• Support for iterative development and rapid deployment cycles using Agile practices.
• Monitoring, logging, and security features to ensure compliance and operational stability.
• Documentation and knowledge transfer mechanisms to enable ongoing maintenance.

• Vehicle telematics data sources and devices
• Third-party data analytics and reporting tools
• Customer relationship management (CRM) systems
• External identity and security management systems

• High scalability to handle increasing volume of telematics data
• Performance latency low enough to support real-time analytics and customer interactions
• System availability of 99.9% uptime
• Secure handling of sensitive customer and vehicle data in compliance with relevant regulations
• Maintainability through well-documented code and architecture

Achieving improved system stability and maintainability, enabling faster release cycles and new feature deployment. Expect increased customer satisfaction through enhanced online services, reduced system downtime, and operational costs. Targeted measurable improvements include at least 30% reduction in platform-related incidents within the first year and a significant increase in the capacity to deliver new functionalities, supporting long-term growth and innovation.