Modern Cloud-Based Case Management Portal for Public Healthcare Programs

The client currently manages outdated, monolithic case management systems that hinder efficient data collection, analysis, and service quality oversight. These legacy solutions are costly to maintain, lack scalability, and do not support the needs for high-load capacity, user-friendly mobile and web interfaces, or integration with modern technologies. Additionally, the infrastructure is not optimized for cost efficiency, requiring significant investment in maintenance and personnel management, limiting their ability to adapt rapidly to evolving compliance and service demands.

A mid to large-sized government agency or public health organization responsible for managing multiple social and healthcare programs for diverse populations across a geographic region.

• Rebuild and modernize the existing case management system to enhance performance, usability, and scalability.
• Transition from on-premise infrastructure to a cloud-based platform to reduce maintenance costs by up to 12 times and improve system reliability.
• Develop a comprehensive web and mobile interface that simplifies data entry, monitoring, and analysis for healthcare administrators and service providers.
• Enable advanced data analytics features to detect trends, identify anomalies, and assess service quality and fiscal details efficiently.
• Ensure secure access and data protection through integration with enterprise identity solutions such as Active Directory (AD) and Azure Active Directory (AAD).
• Support high-load operational capacity and responsiveness to meet the demands of regional public health management.

• User profile and citizen data tracking, including individual care plans and program participation details.
• Data collection modules for comprehensive information about beneficiaries of health programs such as homeless care, mental health support, and maternal aid.
• Reporting and analytics tools for trend detection, anomaly identification, and performance measurement.
• Quality control management for healthcare service delivery.
• Fiscal and resource management modules to monitor and analyze financial and operational data.
• Responsive web and mobile interfaces for ease of access across devices.
• Real-time data updates and notifications enabled via SignalR or similar technologies.

• Healthcare information systems and government databases for beneficiary data synchronization.
• Identity and access management systems (AD/AAD).
• Reporting tools and fiscal systems for financial analysis.
• Push notification services for real-time alerts.

• Support high-load scenarios with scalable cloud infrastructure.
• System availability of 99.9% uptime.
• Data security compliant with healthcare and government data protection standards.
• Responsive interfaces supporting both web and mobile devices.
• Cost-efficiency achieved through cloud migration, reducing infrastructure costs by up to 12 times.

The new system is expected to significantly improve data management efficiency, reduce operational costs by up to 12 times through cloud migration, and enhance the quality of healthcare services via advanced analytics and real-time insights. Better resource allocation, improved compliance, and increased stakeholder satisfaction are anticipated outcomes, positioning the client as an innovative leader in public health program management.