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Mobile-First EHR Platform with AI-Driven Healthcare Communication

saigontechnology.com

Medical

Health & Fitness

Challenges in Healthcare Communication and Data Management

Fragmented communication between healthcare providers and patients, lack of mobile accessibility for critical health data, inefficient appointment management systems, and insufficient AI integration for personalized healthcare experiences. Existing solutions failed to address multi-tenancy requirements and real-time collaboration needs.

About the Client

SaaS healthcare technology provider specializing in electronic health records (EHR) solutions

Key Project Goals

Create a mobile-first EHR platform with cross-platform accessibility
Implement real-time communication features for healthcare professionals and patients
Develop AI-powered appointment scheduling and reminder systems
Establish seamless integration with existing healthcare IT infrastructure
Ensure compliance with healthcare data security regulations

Core System Capabilities

Real-time messaging with end-to-end encryption
Video/audio telemedicine consultations with Agora.io integration
Drag-and-drop appointment scheduling interface
AI-powered natural language processing for medical documentation
Electronic document signing with audit trails
Multi-tenant architecture for healthcare organizations
Interactive PDF generation for medical forms
Smart reminder system with LUIS AI integration

Technology Stack Requirements

React Native for cross-platform mobile development

ASP.NET 6.0 for backend services

SQL Server 2019 with multi-tenancy support

SignalR for real-time data synchronization

Agora.io WebRTC for communication features

LUIS AI for natural language processing

System Integration Needs

Electronic Medical Records (EMR) systems
Healthcare practice management software
Third-party authentication providers
Medical billing systems
Wearable health device APIs

Performance and Security Requirements

HIPAA-compliant data encryption
99.9% system availability with failover mechanisms
Support for 10,000+ concurrent video consultations
Multi-tenant data isolation
Sub-500ms latency for real-time messaging
Automated scalability for peak usage periods

Expected Business Outcomes

Projected 100% ROI through improved patient engagement metrics, 40% reduction in administrative overhead via automated scheduling, and 60% faster deployment cycles for healthcare organizations. The platform will enable clients to expand telemedicine capabilities while maintaining strict regulatory compliance, with potential for 30% annual cost savings in IT operations.